Privacy Policy - Learn to Taste and Smell

This Privacy Policy will provide you with detailed information, in clear and accessible language, about what is done with the information and personal data you provide to Bulspecexport EOOD when using the https://bsetrade.bg website.

Details of the data controller and contact details:

Bulspecexport EOOD UIC 204694563, with registered office: Sofia, 88 Yanko Sakazov Blvd. “+359 8873 79973.

I. OBJECTIVES

This Privacy Policy will provide you with detailed information in clear and accessible language about what is done with the information and personal data you provide to Bulspetsexport EOOD when using the https://bsetrade.bg website.

Bulspetsexport EOOD collects and uses the information and personal data you provide when using https://bsetrade.bg for the following purposes:

Conclusion and execution of contracts for the purchase and sale of goods with the customers of the e-shop https://bsetrade.bg, sending orders to customers, receiving payments, exercising the right of withdrawal from purchased goods, returning goods for exchange, satisfying complaints, as well as any other purposes related to the execution of the concluded contracts for the purchase and sale of goods with the customers of the e-shop https://bsetrade.bg;

Creation and maintenance of the customer’s profile upon registration in the e-shop https://bsetrade.bg.

Bulspecexport EOOD collects and uses the information and personal data that the user provides when using https://bsetrade.bg for the following purposes:

Creation and maintenance of the customer’s profile upon registration in the e-shop https://bsetrade.bg.

Sending an information newsletter (newsletter), as well as advertisements and marketing offers to the customer through any type of electronic communication, including by email, by phone, through the Viber application, etc.

Financial and accounting activities, implementation of the provisions of the Accounting Act, Value Added Tax Act, VAT Act and other applicable regulations.

For service enhancement, including creation of new e-store functionalities, to make informative business decisions through the use of aggregate analysis and business research.

II. CATEGORIES OF PERSONAL DATA PROCESSED.

In order to conclude and execute purchase and sale contracts with the customers of the e-shop https://bsetrade.bg, Bulspecexport EOOD processes the following personal data: email address, first and last name, address, postal code, location and telephone number. If the user is a legal entity, the following data is collected: email address, company name, BULSTAT, first and last name of an individual, address, postal code, location and telephone.

When creating and maintaining a customer profile when registering in the e-shop https://bsetrade.bg, Bulspecexport EOOD processes the following personal data: email address and login data, first and last name, address, postal code, location and telephone. In case the user is a legal entity, the following data is collected: email address, company name, BULSTAT, first and last name of an individual, address, postal code, location and telephone.

For the purpose of sending a newsletter, as well as advertisements and marketing offers to the customer via any type of electronic communication, including by email, by phone, via the Viber application, etc., Bulspecexport EOOD processes the following personal data: email address, first name, last name and telephone number of the customer.

For the purpose of sending a newsletter, as well as advertisements and marketing offers to the customer through any type of electronic communication, including by email, by phone, through the Viber application, etc., Bulspecexport EOOD processes the following personal data: email address, first name, last name and phone number of the customer.

For the purposes of financial and accounting activities, implementation of the provisions of the Accounting Act, the Value Added Tax Act, the VAT Act and other applicable regulations, Bulspecexport EOOD processes the following personal data: first name, surname, personal identification number and billing address (in case of issuing an invoice to an individual); payment and transaction data;

For statistical purposes, to improve the services, including the creation of new functionalities of the e-shop, to make informative business decisions through the use of aggregated analysis and business research, Bulspecexport EOOD processes the following personal data: cookies (in the event that the customer has cookies enabled in their web browser, the Company processes the behavior records from the cookies located on the website), IP address, data provided by the customer’s browser, clickstream data, products visited.

III. RETENTION PERIOD FOR DIFFERENT TYPES OF DATA.

Personal data provided in connection with online orders shall be stored for a period of 5 (five) years in order to protect the Company’s legal interests in the event of legal or administrative disputes with customers of the e-shop, and accounting documents shall be kept for the relevant statutory period;

Personal data provided when registering an account on the https://bsetrade.bg website shall be kept for a period no longer than the existence of the customer’s account on the website. After the expiry of this period, the Company shall take reasonable care to delete and destroy such data without undue delay;

Personal data provided for the receipt of newsletters, advertisements and marketing offers shall be retained until consent to their processing is withdrawn;

Personal data provided for financial and accounting activities shall be kept for the relevant statutory period.

Personal data collected for Statistical purposes, to improve services, including the creation of new e-shop functionalities, to make informative business decisions through the use of aggregated analysis and business research is kept until the purposes for which it is collected are fulfilled.

IV. LEGAL BASIS FOR PROCESSING PERSONAL DATA

a) Without your consent based on the performance of a contract, the fulfilment of a legal obligation or our legitimate interest;

b) Based on your consent.

The types of processing of personal data that we may carry out without your consent will depend on the stated purpose of the relevant processing, and the position you are in in relation to us – whether you are simply a visitor to our website, whether you are purchasing from us or registering. The processing of your personal data may also occur if you are the recipient of ordered goods.

On the basis of the performance of the purchase contract.

In order for your order and the purchase contract to be successfully fulfilled, the data you fill in the order form or the data made when registering on our website is required. The specific data that we process in this case is set out in section I. PURPOSES, items 1 and 2 of this privacy policy.

To comply with legal obligations.

For the fulfilment of certain conditions that are assigned to us by existing legal regulations. We do not need your consent to process your personal data based on the fulfilment of these obligations. Based on this legal basis, we process your identification and contact data as well as your order data. The specific data that we process in this case is set out in section I. PURPOSES, sections 1 and 2 of this privacy policy.

Based on consent obtained.

For the purpose of sending commercial communications by email, we may process your data with your consent. We process it on the basis of your consent unless we are processing it on the basis of a legitimate interest. You can withdraw your consent and cancel your subscription to receive commercial communications at any time. The specific data that we process in this case is set out in set out in section I. PURPOSES, section 3 of this privacy policy.

Legitimate Interest.

We also process your personal data on the basis of legitimate interest to enable us to improve and adapt the services offered, to determine whether you were satisfied with the fulfilment of orders, to advertise more effectively the goods and services offered. This is the data referred to in section I. PURPOSES, point 5 of this privacy policy.

On the basis of a legitimate interest, which consists of direct marketing, we may also send you commercial communications about products similar to those you have already purchased from us. This is only possible provided that you do not object to such processing.

V. CATEGORIES OF RECIPIENTS TO WHOM PERSONAL DATA MAY BE DISCLOSED

To individuals to whom the data relates;

To persons if provided for in a legal act;

To persons processing the personal data.

The third party to which your personal data is sent is the courier company that delivers your parcel. It in turn has its own policy for processing your personal data in accordance with all the requirements of the law.

A third party to which your personal data may be provided are companies offering payment services for the purpose of processing payments for your orders, i.e. the execution of the purchase contract.

We never transfer, sell or exchange your data for marketing purposes to third parties outside our company.

Personal data is not disclosed to recipients in third countries and international organizations!

VI. CONSUMER RIGHTS

Each User of the Site enjoys all rights to the protection of personal data under Bulgarian and European Union law.

Each User has the right to:

Information (regarding the processing of his personal data by the controller);

Access to their own personal data;

Rectification (if the data is inaccurate);

Erasure of personal data (right to be forgotten);

Restriction of processing by the controller or processor;

Portability of personal data between controllers;

Objection to the processing of his or her personal data;

The data subject shall also have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her;

The right to a judicial or administrative remedy where the data subject’s rights have been violated.

The user may request erasure if one of the following conditions applies:

The personal data are no longer necessary for the purposes for which they were collected or otherwise processed;

the user withdraws his or her consent on which the processing is based and there is no other legal basis for the processing;

The data user objects to the processing and there are no legitimate grounds for the processing which override;

The personal data has been unlawfully processed;

The personal data must be erased in order to comply with a legal obligation under Union or Member State law to which the controller is subject;

The personal data have been collected in connection with the provision of information society services to children and consent has been given by the person having parental responsibility for the child.

The user has the right to restrict the processing of his or her personal data by the controller where:

contest the accuracy of the personal data. In this case, the restriction of processing shall be for a period which allows the controller to verify the accuracy of the personal data;

the processing is unlawful, but the User does not wish the personal data to be deleted, but requests instead that their use be restricted;

The controller no longer needs the personal data for the purposes of the processing, but the User requires it for the establishment, exercise or defence of legal claims;

objects to the processing pending verification whether the legitimate grounds of the controller override the interests of the User.

Right to portability:

The data subject shall have the right to obtain the personal data concerning him or her which he or she has provided to a controller in a structured, commonly used and machine-readable format and shall have the right to transfer those data to another controller without hindrance from the controller to whom the personal data have been provided, where the processing is based on consent or a contractual obligation and the processing is carried out by automated means. When exercising his or her right to data portability, the data subject shall also have the right to obtain a direct transfer of the personal data from one controller to another where this is technically feasible.

Right to object:

Users have the right to object to the controller to the processing of their personal data. The data controller shall be obliged to terminate the processing unless it demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims. If you object to the processing of personal data for direct marketing purposes, the processing shall cease immediately.

Complaint to the supervisory authority:

Any User has the right to lodge a complaint against unlawful processing of his/her personal data with the Data Protection Commission or the competent court.

VII.COOKIE POLICY

Use of cookies:

“Cookies are short text files or small packets of information that are stored by the Internet browser on your terminal device (computer, tablet, laptop or mobile phone) when you visit various sites and pages on the Internet. The main purpose of cookies is to make the user recognisable when they return to the Website. Some cookies also have a more specific use, such as to remember user behaviour on the Website and to make it easier for the user to use the Website. More information about how cookies work can be found on the Internet.

How are cookies used on this Website?

We use cookies on this Website primarily to facilitate the usability of the Website, improve its performance and store information about user behaviour. No personal data is stored in this process, i.e. we cannot identify you as an individual through the cookies on this website, therefore the Data Protection Act does not apply to the collection of this information. The information collected from cookies is generally used in aggregate form to analyse user behaviour on the Website, which allows us to improve the functionality of the Website, the user paths and the content used.

What cookies are used on this Website?

Short-lived, so-called “session cookies”, which are deleted as soon as the visit to our Website is completed;

Long-lasting, so-called “persistent cookies”, which remain on your browser or device for a certain period of time or until you manually remove them.

Depending on their function, we can divide cookies into the following types:

Basic, which are technical and functional cookies that are important for the basic functioning of the website. Without these cookies, you cannot put items in your basket, send orders or log into your customer account.

Analytics that help us increase the user experience of our website by understanding how users use it. They also allow us to analyse the impact of different sales channels.

For example, we use the above cookies to:

Proper functioning of the shopping cart so that you can complete your order as easily and quickly as possible.

To save your login details so you don’t have to re-enter them.

To tailor our website as closely as possible to your requirements by tracking your visits, your movement around the website and the features you use.

How can you limit cookies?

Cookie settings are part of the internet browser you use, with most browsers initially accepting cookies. It is possible to use your browser to refuse cookies altogether, or just to restrict them to the types you choose. However, by doing so, you are also limiting the operation of our website and will not be able to use the full features we offer, including logging into your customer account.

You can also use an anonymous browser mode, which does not completely prevent the use of cookies, but anonymises them better and does not save the history of websites visited.

Information on the options for setting cookies can be found at the link below or in other internet browser documents:

Chrome

Firefox

Internet Explorer

Android

Iphone and iPad

You will also find an efficient cookie management tool at https://www.youronlinechoices.com/bg/.

All cookies used on this Website are automatically deleted after a certain period of time.